Technical Support Representative

Responsibilities:

• Provide technical support and troubleshooting for product setup, usage, and maintenance issues.
• Handle customer communication via chat and email, translating technical details into simple language.
• Manage warranty eligibility, claims, and replacement order processing in fulfillment systems.

Required Skills:

• Experience in technical support or customer service with strong problem-solving abilities.
• Excellent written and verbal communication skills and a customer-first mindset.
• Comfort using support tools like Gorgias and Shopify for case management.

Impact:

• Play a critical role in delivering a premium customer experience that builds trust and loyalty.
• Identify recurring issues and contribute to knowledge base and workflow improvements.
• Ensure smooth resolution from issue identification to final delivery, maintaining brand quality.