Director of Implementation

As a Director of Implementation, you’ll lead the team responsible for launching Inspiren's solutions at client sites. This player-coach role requires someone who’s just as comfortable rolling up their sleeves to manage complex implementations as they are mentoring a growing team. You’ll own the full lifecycle of implementation - from supporting pre-sale to go-live and transition to support - ensuring our clients have a seamless, high-quality onboarding experience. In parallel, you will work to build scalable, repeatable processes that enable us to grow quickly without compromising quality. You will be interfacing frequently with client end-users and key stakeholders, and collaborating closely across internal teams including Sales, Client Success, Product, Engineering, Support, and leadership. This role requires a client-centric mindset, operational discipline, and a passion for improving healthcare delivery.