Application Support Manager

This role is ideal for an experienced IT professional responsible for managing the performance, reliability, and operational support of enterprise software applications. The Application Support Manager will oversee critical support processes, handle complex incidents, and ensure seamless functionality across multiple applications. You will collaborate with cross-functional teams, implement best practices, and optimize workflows to enhance system performance and user experience. You will work in a flexible, collaborative environment that values innovation, accountability, and continuous learning. Manage and monitor the operational performance of enterprise applications to ensure availability and reliability. Oversee critical incident, problem, and change management processes, ensuring timely resolution and minimal service disruption. Collaborate with IT, product development, and operations teams to resolve technical issues and implement improvements. Develop and implement best practices for application monitoring, issue escalation, and support processes. Ensure timely deployment of updates, patches, and releases with minimal impact on production systems. Lead efforts to optimize application support workflows, documentation, and performance analytics. Provide management reports on system performance, incident trends, and operational metrics.