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  • Provide audiological and technical support for hearing aid fitting, product information, and troubleshooting across multiple software platforms.
  • Collaborate with Customer Service, Quality Engineering, Product Management, and other teams to ensure quality and customer satisfaction.
  • Document customer interactions and report software or product discrepancies to Product Management.

Troubleshooting Microsoft Office Communication

3 jobs similar to Audiology Technical Support Specialist

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$100,000–$120,000/yr
US Unlimited PTO

  • Conduct comprehensive remote audiologic evaluations, otoscopic examinations, hearing aid fittings, and follow-up care.
  • Educate patients on hearing aid use and maintenance while setting realistic expectations for long-term success.
  • Help shape the future of digital hearing care by providing feedback on new technology, workflows, and patient experiences.

hear.com is a global medical device and hearing-care company, reimagining how people access hearing care. Founded in 2012, hear.com has grown to more than 1,100 team members across eight countries, with a mission to break the stigma surrounding hearing loss.

$100,000–$120,000/yr
US Unlimited PTO

  • Conduct remote evaluations, device fittings, and follow-up care for patients across your licensed state(s).
  • Educate and guide patients on maximizing their hearing technology.
  • Collaborate cross-functionally to ensure seamless patient journeys.

hear.com is a global health-technology leader in hearing care, making hearing care more accessible, personalized, and effective through a digital-first model. With over 1,100 team members across 8 countries, hear.com is a fast-growing, profitable company that values collaboration and ownership.

$64,000–$73,200/yr
US

  • Lead a dedicated team of product experts providing world-class technical support for Lingraphica devices and software.
  • Implement systems and workflow enhancements to increase team efficiency and improve response times.
  • Report user insights and trends to inform the product roadmap and partner with engineers to prioritize software issues.

Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication for people with aphasia and other speech impairments. They are a leader in augmentative and alternative communication technology and foster a fast-paced, goal-oriented culture.