Audiology Technical Support Specialist

Position Overview:

• Provide audiological and technical support to customers through hearing aid fitting assistance.
• Offer product information and troubleshooting for current and discontinued product lines and multiple software platforms.

Essential Functions:

• Answer hearing aid fitting questions and troubleshoot software/hardware issues.
• Collaborate with Customer Service, Quality Engineering, and other teams to ensure quality.
• Document customer interactions and report discrepancies to Product Management.

Competencies:

• Excellent verbal and written communication skills.
• Strong fitting and dispensing skills with attention to detail.
• Demonstrated troubleshooting ability and creative thinking.

Desired Qualifications:

• Master's or Doctoral degree in Audiology.
• State Licensure or CCC-A with 2+ years clinical experience.
• Experience with GN products preferred.