Customer Care Agent

As one of our Customer Care Agents, you will be a key point of contact for our customers, solving problems and fostering a connection with them to build trust and affinity for the Numan brand. Our Customer Care team works under various shift patterns that may include weekends (e.g. Wed - Sun) so you’ll need to be comfortable with this. If you’re ready for a fresh start, big growth, and a supportive team environment, this could be the perfect next step in your career! You’ll be: Supporting with ‘out of inbox’ projects and tasks like creating macros, onboarding and training new starters or other projects depending on business needs. Offering customers empathetic and personal service expected of the Numan brand. Solving queries on first contact as far as possible, always taking ownership of the customer’s problem. Working in Intercom covering phone, messaging, social channels and email. Working closely with our pharmacy and clinicians to resolve patient queries. Keeping an accurate record of customer enquiries and complaints. Handling queries of a sensitive nature in a confidential and safe way. Sharing the voice of the customer with colleagues in the business and suggesting better ways to work. Able to work with little supervision.