Customer Success Manager

As a Customer Success Manager (CSM), you will own the vendor relationship post-sale, acting as the primary point of contact and strategic advisor throughout the vendor lifecycle, prioritizing vendor retention. Responsibilities include running high-impact onboarding calls to ensure vendors are set up for success by aligning on goals, best practices, and key milestones. This includes thorough demonstration of Sagetap's product features and setting expectations. You will develop a deep understanding of each vendor’s GTM motion, positioning Sagetap as a core channel for product discovery and feedback. Collaboration will exist cross-functionally (Sales, Product, Marketing, Growth, Engineering) to deliver vendor feedback, influence roadmap priorities, drive feature adoption, and support vendor-specific needs.