EMR Implementation Manager - East Coast - Remote

We are seeking a highly motivated EMR Implementation Specialist to support the integration, onboarding, and training of our EMR customers. This role focuses on delivering an exceptional customer experience throughout the implementation journey—from pre-launch planning to post-launch support and ongoing system improvement. This position will ensure that customers can order our products through their existing EMR workflows, driving business growth and brand loyalty. Essential Duties and Responsibilities: Partner with customers to define integration requirements for a variety of EMR platforms such as AthenaHealth, eClinicalWorks, and Epic. Create and manage detailed project plans, overseeing multiple customer integrations simultaneously. Lead weekly status meetings with customer IT teams to drive progress on integration tasks. Conduct comprehensive testing to ensure system functionality and data integrity prior to go-live. Create user-friendly guides, resources, and training materials. Facilitate live or virtual training sessions as needed to ensure all users are proficient. Provide phone support to both customers and Sales for onboarding or issue resolution. Collaborate with internal teams to design and implement system enhancements based on customer and Sales input. Provide ongoing education on new features, updates, and best practices.