New Customer Success Manager - NATO Netherlands- remote

A dynamic, challenging and exciting role has arisen for a dedicated Customer Success Manager & Trainer to join the Janes NATO Team driving trusted advisory, maturity and expansion of the Janes & NATO intelligence environments. We are seeking a highly driven professional that will need to be comfortable enhancing and providing data-centric OSINT intelligence products and training to existing and new customers within the NATO operations, planning and intelligence domain. The incumbent will operate as a key component of the NATO Customer Success, through liaison and training, identifying intelligence requirements, solutions and administrative support to enhance the overall NATO - Janes relationship - with NATO as one of the most significant Strategic Partners of Janes. The NATO Customer Success Manager & Trainer overriding purpose is to support the NATO security environment through direct stakeholder engagement, outreach, coordination, training & exercises, intelligence support as well as administration and progress reporting (internal). You will work on a diverse and complex problem-set that requires analysis, advice, assistance and evaluation of multiple factors within the complex NATO operating environment. You will bring Military or Defence as well as digital or intelligence experience, a keen knowledge of NATO intelligence and/or digital operating models, stakeholder management acumen and an understanding of training and solutions. You will work alongside European & North American Business Development & Sales colleagues, Customer Success Managers, Product, Marketing and Demand Generation partners to create and manage NATO outreach action plans within defined segments to identify and deliver strategic and operational enhanced relations both near term (12-18 months) and long term (2+ years).