Customer Service Coordinator

The Customer Service Coordinator will provide exceptional support to both external customers and internal team members. This position serves as a critical communication hub, managing inquiries across multiple channels while maintaining our high service standards. Successful candidates will demonstrate exceptional organizational skills, with the ability to manage multiple priorities in a fast-paced property management environment. Responsibilities include managing daily operations such as ticket and email triaging, handling inbound and outbound calls, collaborating with other teams, and using internal ticketing systems. The role involves implementing processes, playbooks, and workflows. You will proactively identify bottlenecks, suggest process improvements, and assist in their implementation, utilize data to resolve high-level customer inquiries to improve overall efficiency.