Job Description

Provide customer service to those who have general questions regarding their funding with us, while also supporting our award-winning Account Servicing Department. Work collaboratively across the organization to drive customer satisfaction and efficiency. Handle Inbound customer contacts requiring advanced English & Spanish fluency, both verbal & written. Contacts can be balance inquiries, payoff information and general payment support. Be part of a high performing culture that is both collaborative + supportive, customer and results-driven, where people love to come to work.

About Forward Financing

Forward Financing is a Boston-based financial technology company with an operational hub in the Dominican Republic, on a mission to unlock capital for small businesses.

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