Director, Client Optimization

The Director of Optimization leads strategic initiatives to enhance the performance, usability, and adoption of Datacor software across customer implementations and internal operations. This role owns the end-to-end upgrade lifecycle, ensuring all system upgrades are timely, value-driven, and aligned with customer needs and platform evolution. The Director works cross-functionally with Product, Engineering, Sales, Services, and Support to drive measurable improvements in operational efficiency, data integrity, system performance, and user experience. By owning and optimizing the upgrade process, the Director of Optimization plays a critical part in reducing technical debt, increasing ROI, and enabling future-ready ERP deployments. Responsibilities include strategy & leadership, upgrade ownership & execution, process & product optimization, customer engagement & value delivery, and team development.