Bilingual New Patient Coordinator

Responsibilities:

• Make outbound calls and use other communication methods to schedule new patient consults, with first contact within 24 hours of lead receipt.
• Answer questions about treatment and clearly explain what differentiates Cranial Technologies from competitors.
• Address and overcome family objections and coordinate with sales reps on unresponsive or declined leads.

Requirements:

• Must be bilingual in Spanish and English and possess a High School Diploma or equivalent.
• Requires 2-3 years of customer service experience, preferably with warm leads, retention, or quota-based goals.
• Must have exceptional communication skills, an energetic personality, and strong organizational abilities to manage details.

Compensation and Benefits:

• The pay is $21.00 per hour plus additional performance-based bonuses.
• Benefits include Medical, Vision, and Dental Insurance, a 401(k) plan, and Flex Spending accounts.
• Offers 3.5 weeks of Paid Time Off plus 7 paid holidays, along with Life and Short/Long Term Disability Insurance.