Job Description
The Support Specialist will answer inbound phone calls and SMS from pet parents, providing timely, empathetic, and knowledgeable assistance. They will also respond to general email inquiries, ensuring accuracy and warmth in every message. This role will support and resolve reschedule requests and validate pet and client information for safety, suitability, and optimal scheduling. In addition, they will maintain accurate documentation of all client interactions and appointment details in Barkbus’s systems.
This role also will coordinate with shift leads or leadership as needed regarding schedule adjustments, urgent client requests, or system escalations and surface trends, recurring issues, or process improvement ideas through established reporting channels; and serve as real-time SMS support for Pet Stylists on the road, answering questions, resolving day-of obstacles, and providing updates.
About Barkbus
Barkbus is the nation's premier mobile dog grooming company taking a Silicon Valley startup approach to disrupt and modernize the fragmented legacy pet grooming industry.