M365 Administrator - Chinese

Handle new cases and follow up on all active cases. Ensure escalated cases are getting traction. Check mailbox to ensure previous cases are not reopen/ reopen if needed. Attend weekly meetings with a Team Lead to reinforce important topics, processes updates and other topics. Attend workshops and Q&A sessions if needed. Participate in Pilots. Update all trackers requested by the Team Leads. Must be highly innovative, solution-oriented and can follow through with the customers until their concerns are resolved. Experience on Exchange Online. Experience on SharePoint Online. Managing and troubleshooting Skype for Business Online, Teams and OneDrive. Experience with DirectSyn (AD Connect) setup and configuration. Experience with DNS and how to set up. Knowledge on ADFS. Basic knowledge on PowerShell(basic commands/scripting). Ability to deploy apps on to Microsoft 365 environment. Ability to build competency in the team to deliver customer requirements. A high level of English fluency and professionalism