Support Engineer Intern

The Support Engineer Intern works within the Technical Support department to provide technical support and guidance for customers related to the installation, troubleshooting, and integration of RapidIdentity products and supporting technologies. The Support Engineer Intern provides direct assistance to RapidIdentity users and is responsible for fielding phone calls directly from customers, as well as delivering Tier 1 technical support to RapidIdentity customers with an emphasis on first-touch issue resolution. In this role, you will work through weekly assignments and special projects, build industry business acumen, document processes and procedures, and create statistical reports. You'll also have the opportunity to shadow multiple positions and attend company functions. Jamf is committed to creating an inclusive work environment.