Customer Success Manager

As a tech-savvy Customer Success Manager, you will own relationships with about 200 of our customers. The core of your work will be around onboarding new enterprise and strategic accounts, understanding their use case(s), leveraging a consultative approach to helping customers succeed using our products, identifying new expansion opportunities, gathering product feedback, and sharing your insights across the organization. You will work with our Product, Sales, Support, and Business Development teams, and will regularly interact with people in positions across the company. MaxMind donates over 60% of profits to charities and maintains a supportive and collaborative work culture. Benefits include medical, dental, vision, life, and disability insurance, a 401(k) with employer contribution, HSA, FSA, paid parental leave and a $2,000 professional development budget.