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Purpose:
- Build personal connections with guests.
- Address a variety of questions and scenarios.
- Focus on creating a 5-star guest reservation experience.
Required Attributes:
- Thrive in an environment with constant change.
- Effectively manage repetitive guest interactions.
- Communicate with genuine care and hospitality.
Expected Results:
- Maintain productivity threshold of interactions per hour.
- Drive efficiency through the achievement of average response time.
- Drive quality outcomes ensuring problem resolution and guest satisfaction.
Kasa
Kasa is a tech-enabled hotel and apartment hotel brand and manager. They have built a hospitality operating system that improves the profitability of hospitality assets while delivering a digitally forward experience to guests.