New Customer Service Representative - Dispatch with French

This role involves scheduling service calls to field service technicians across the US, prioritizing them based on urgency and location. Responsibilities include creating and routing service tickets, acting as a liaison between clients and technicians, and responding to service requests via phone and email. The role requires fulfilling additional requirements set by senior management. The person will provide excellent customer service to both internal and external customers through various channels. The ideal candidate will have dispatch or call center experience, strong communication skills in English and French, computer proficiency, the ability to prioritize effectively, handle multiple projects autonomously, and adapt to changes within the company.