Regional Service Manager

Managing Service Delivery:

• Managing Service Delivery within the respective region
• Focusing on service costs, quality, coverage, and customer experience.
• Maintaining costs, achieving quality outcomes, delivering the best customer experience.

Analyzing Performance:

• Analyzing the Region's performance using statistical tools
• Identifying trends, defects, process improvements, and cost savings.
• Using performance data to improve cost savings.

Managing Recruitment & Budgets:

• Managing Staff Recruitment and Service Locater Associates
• Ensuring the recruiting resource is productive and efficient to meet service SLAs.
• Being responsible for budgets, productivity goals, and process improvements.