Job Description
The Service Delivery Manager is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class software and services. This role will also support clients utilizing the Evive personalization platform, helping drive engagement through customized, data-driven communications that enhance benefit awareness and utilization. Responsibilities include: managing implementation of new client websites, updating sites as requirements change, testing client sites for quality assurance, collaborating with cross-functional teams, configuring system updates, researching and resolving client inquiries, and training clients on system features. Also responsible for supporting Evive personalization platform clients and partnering with clients and key vendors to optimize use of the Evive product.
About Bswift
bswift is a leading benefits administration company that specializes in providing tailored solutions for their clients.