Staff Product Designer

Lead the design of application experiences for both customers and internal users at Twilio. This is a unique opportunity to re-envision the future of the post-sales customer experience. The ideal candidate will be a vocal and committed advocate for customers and users, taking a holistic, human-centered approach to create a world-class user experience and is a supporter of our inclusive Design System. In this role, you will collaborate with multidisciplinary teams to discover, define, and design lovable products that delight our customers, and help our internal Services Teams work more efficiently. The role involves engaging with Services Teams to understand customer and user needs, designing products and workflows to unlock their potential. The candidate will articulate problems and success metrics, and gain alignment with stakeholders on approach. They will also contribute to advancing the vision of the Services Teams by designing lovable solutions and ensuring coded implementations are consistent with designs.