Collection Analyst

Love solving complex problems and transforming customer pain points into real solutions? Join our Collection team as a Strategic Analyst and become the bridge between customer needs and technical innovation! You won't be handling direct customer service—instead, you'll be the key player translating customer challenges and demands into actionable solutions alongside our engineering team. This role is perfect for someone who thrives on investigation, connecting dots, and driving direct business impact. You will Investigate & Identify friction points in the customer journey and uncover improvement opportunities. You will also Translate Customer Voice to interpret, and prioritize customer feedback and demands, turning insights into clear technical requirements. You would need to Bridge Teams to propose and implement the best solutions for collection challenges and Drive Strategy to monitor key performance indicators and suggest data-driven strategies to increase debt recovery rates.