Associate, Client Services (Long Term Recovery)

Assist with identifying and supporting beneficiaries through the lifecycle of Long Term Recovery program delivery, which requires strong customer service skills and the ability to lead with empathy. The Associate will be responsible for serving as an advocate and liaison from outreach to potential clients, intake, eligibility review, approval, support during construction, and welcoming clients home. Duties include conducting outreach to prospective clients, assisting them in completing the application process, developing Individual Recovery Plans, and maintaining partnerships across sectors. Flexibility to adapt to changing disaster landscapes and assume other duties as assigned is important.