Customer Service Agent

Role Details:

• This full-time role involves handling inbound phone interactions for major national brands.
• Agents assist customers with service requests, account inquiries, and product support using guided systems.
• The position offers schedule flexibility after completing a required certification process.

Qualifications and Requirements:

• Requires a high school diploma or GED, authorization to work in the U.S., and U.S. residency (excluding certain states).
• Must have strong communication, active listening skills, and comfort with computer and web-based tools.
• Preferred qualifications include prior call center experience and bilingual (Spanish/English) abilities.

Compensation and Benefits:

• The position includes paid training, a W2 employment structure with payroll protections, and paid time off.
• Benefits include optional supplemental insurance, household telehealth access, and performance-based incentives.
• Career advancement pathways are available into support, quality assurance, and leadership roles.