Field Clinical Nurse Educator/Neurology - Central/West U.S.

About the Position:

• Provide ongoing contact center and virtual support as part of patient support services for complex neurological therapies.
• Build trust and rapport with patients and caregivers through empathy and high emotional intelligence.
• Partner with Field Nurse Educators and other stakeholders to deliver a seamless patient journey.

Essential Functions:

• Deliver telephonic and omnichannel support (inbound/outbound calls, email, chat, text).
• Educate patients on therapy, connect them with resources, and report adverse events.
• Collaborate within a POD structure to identify gaps and improve patient experience.

Required Education and Experience:

• Associate’s degree in nursing with patient education experience.
• Minimum 2 years of experience working in a pharmaceutical call center environment.
• Current, unrestricted RN or NP license.

Required Skills:

• Background in neurological conditions or rare disease.
• Strong clinical skills and knowledge of medication compliance and specialty pharmacy.
• Ability to communicate complex information clearly and empathetically.