Program Operations Coordinator

The Program Operations Coordinator provides support to projects/programs through extensive collaboration with key stakeholders. They utilize and maintain software systems for implementation of various projects, events and processes. This role involves responding to inquiries from program sponsors and participants and serving as the main point of contact for monitoring shared email inbox. They handle complex customer inquiries related to custom-design online platforms. They also create schedules and align activities to ensure meeting project deliverables, create, prepare, update and proofread presentations, materials and reports as needed, provide program and event-planning support to the program management team as needed, and maintain program data for annual reporting purposes for assigned areas of focus. They also work on special projects and customer service initiatives.