Payment Experience Associate I

At Flywire, Payment Experience roles are not typical support roles. As the first point of contact, you will be equipped with knowledge of Flywire's core business capabilities, alongside your positive attitude, which allows you to troubleshoot any aspect of our payer’s problems. As part of this role, you will be the first person customers connect with Flywire who guides them through their payment process, liaising closely with all departments. You will develop a thorough understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions. You'll handle customers' questions and concerns by phone, chat, or email with speed and empathy, be a brand ambassador, carry out proactive payer outreach, and solve complex payment problems with software tools. Collect feedback to better understand payment issues and payer trends, staying updated on new product features and company policies.