Quality Assurance Engineer
Remote regions
GlobalBenefits
Unlimited PTO
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The Mission:
- Validate multi-channel customer interactions across IVR, chat, and email platforms.
- Use cutting-edge AWS technologies for enterprise clients.
- Impact customer experience for millions of users.
Your Assignment:
- Execute test plans for IVR systems including call flow and speech recognition.
- Test Amazon Connect contact flows and integration points.
- Document defects and conduct load testing.
Your Qualifications:
- 3-5 years in software testing or QA.
- Experience testing multi-channel contact center systems.
- Strong problem-solving and communication skills.
Caylent
Caylent is an AI-first cloud services company that helps organizations turn ideas into business impact. They are a fully remote global company with employees in Canada, the United States, and Latin America, fostering a culture of technological curiosity.