Partner Admissions Lead

Core Responsibilities:

• Manage the daily priorities and workload of the Application Specialists team, monitoring funnel metrics and implementing corrective actions to meet performance targets.
• Conduct regular coaching through one-on-ones and call reviews to develop team skills and address performance gaps, utilizing data to guide strategies.

Partner Expertise and Management:

• Develop comprehensive knowledge of the assigned partner institution's admissions systems, policies, and student journey to train and guide the APS team effectively.
• Represent PKH as the primary admissions expert in partner meetings, manage escalation of student issues, and advocate for operational improvements based on feedback.

Secondary and Operational Duties:

• Support new partner launches by validating workflows and systems, identifying risks, and ensuring team readiness prior to go-live.
• Monitor data integrity and compliance with regulations, while collaborating across departments to ensure holistic student and partner outcomes.

Role Requirements and Context:

• Requires a Bachelor's degree and 3+ years in higher education admissions or enrollment management, with preferred leadership experience in an online adult learner setting.
• Position is remote with periodic travel and may require occasional evening or weekend work during peak periods to meet partner and operational needs.