Internal IT Support & Employee Lifecycle: Manage ticketing system for quick issue resolution and handle onboarding/offboarding processes including device setup and account provisioning.
Infrastructure Coordination & Technical Operations: Act as the point of contact with MSPs, troubleshoot VPN and networking issues, and maintain system reliability and security in a distributed environment.
Acquisitions Integration & Systems Consolidation: Work with the integration team to assess and centralize technology from acquired agencies, supporting migrations of legacy servers, email, and domains.
Automation & Continuous Improvement: Administer internal tools like Jira and Slack, identify and automate repetitive processes through scripting or AI, and improve support operations for scalability.

Qualifications and Culture:

Core qualifications include strong communication, experience with macOS/Windows/Linux, and proficiency in Microsoft 365, networking fundamentals, and independent troubleshooting.
The role requires a startup mentality with resilience and adaptability, a customer-centric mindset, and enthusiasm for AI tools and process automation in a fast-paced, remote environment.
Dwelly focuses on disrupting the residential rentals industry with operational excellence and long-term thinking, aiming for ambitious results and a proud, ownership-driven team culture.

Dwelly

Dwelly is a UK-based, AI-enabled lettings and property management platform that grows by acquiring estate agencies and building technology to automate tenant management, payments, and property maintenance. The company is a fast-growing, product-focused organization backed by top-tier investors, with a team possessing deep experience in real estate, technology, and operations, fostering a culture of hard work and ambitious results.

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