Source Job

• Act as the primary owner of the MSP relationship, triaging high-level issues to them.
• Serve as the first line of defense for staff IT issues via Slack/Email.
• Physically provision, set up, and ship laptops (Mac) for new hires and handle asset recovery.

Kotter provides training and consulting services. They appear to be a growing company, seeking adaptable and communicative employees.

• Resolve IT support requests from distributed team members quickly, clearly, and empathetically.
• Proactively identify processes that can be automated and implement those solutions yourself or in collaboration with the platform team.
• Own the full employee lifecycle from an IT perspective, including provisioning, access management, and offboarding.

saas.group is a company that turbocharges promising B2B SaaS ventures, unlocking their full potential by acquiring small software treasures and polishing them into industry stars. They have a dynamic, fully remote team of nearly 380+ colleagues spanning 50+ countries.

• Providing rapid, high-quality support for end users using remote assistance tools.
• Independently triaging, investigating, and resolving technical issues while documenting findings.
• Creating internal and user-facing documentation to improve support efficiency.

Clean Air Task Force (CATF) is a nonprofit organization working to safeguard against the worst impacts of climate change by catalyzing the rapid global development and deployment of low-carbon energy and other climate-protecting technologies. CATF is highly respected for its deep expertise and research on energy and industrial systems, with offices in Boston, Washington D.C., and Brussels, and staff working virtually around the world.

• Serve as the internal point person for all team member technical issues.
• Manage day-to-day administration of our Microsoft 365 environment.
• Collaborate with the people team to deliver a consistent, high-quality onboarding experience.

Surefire Cyber redefines the incident response model by delivering a swifter, stronger response to cyber incidents. Their client-centric approach reduces stress and provides clients the confidence needed to prepare, respond, and recover from cyber incidents and fortify their cyber resilience after an event. They foster a culture of collaboration, innovation, and unwavering commitment to their clients, partners, and colleagues.

• Manage user onboarding and offboarding, including account creation, permissions, and workstation setup
• Perform Identity and Access Management tasks across Microsoft 365, Active Directory, and Google Workspace
• Handle inbound support requests via phone and ticketing system, resolving end-user issues in a timely manner

Coretelligent partners with growing, highly regulated organizations that need secure, dependable IT environments built to scale. Our work spans managed IT, cybersecurity, cloud, and strategy, delivered through a model designed for consistency, transparency, and trust.

• Provide end-user support across macOS, Windows, and SaaS platforms, specifically Slack and Google Workspace.
• Manage onboarding and offboarding, including device provisioning, shipping logistics, and access lifecycle management.
• Design and implement automation to eliminate repetitive IT tasks and improve operational efficiency.

Honor Technology's mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides technology, tools, and services that empower older adults to live life on their own terms. With a global franchise network and more than 100,000 Care Pros.

• Resolve hardware, software, access issues across all time zones.
• Own and manage Google Workspace, Microsoft 365, and the Atlassian suite.
• Responsible for IT onboarding and offboarding, provisioning, SSO, and access control.

Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, their platform runs on-premises and in private clouds. They deliver secure messaging, file sharing, workflow automation, and project management. They are a remote-first, open-source company.

• Scale our tools (endpoint, identity, and infrastructure).
• Improve our users' experience by applying your deep understanding of cloud-first IT.
• Deliver solutions & suggest tools that integrate with our existing tech stack to help us meet the demands of the business.

Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It is trusted by 84 of the Fortune 100 and supported by the world’s largest graph community.

• Manage Data Migrations: Oversee end-to-end migration for 60–100 practices monthly, ensuring server access and data integrity.
• Execute Backups & Mapping: Coordinate with practices to secure server backups across various Practice Management Systems (PMS) using Virtual Machines (VMs) for accurate data mapping.
• Technical Investigations: Use PowerShell for scripting and bug investigation, comparing extracted data to identify and resolve migration discrepancies.

Archy is a vertical SaaS solution revolutionizing dental practice management, providing cutting-edge software for dental providers. They empower dentists to focus on patient care while managing the technical aspects of their business.

• Own access provisioning end-to-end: Process and fulfill access requests across our SaaS stack, ensuring accuracy, proper approvals, and complete documentation.
• Run the IT help desk: Serve as the primary point of contact for IT support, resolving issues quickly and routing more complex problems with clear context.
• Support onboarding and offboarding: Ensure new hires are fully set up on day one and that departing employees are cleanly and securely deprovisioned.

Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices. They've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide, aiming to unlock sustainable success for aesthetic entrepreneurs.

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Install and configure computer hardware, software, systems, networks, printers, scanners, and other IT related equipment

Green Brick Partners values honesty, objectivity, maturity, and efficiency. They are dedicated to providing the IT support and resources to enable their customers to succeed, fostering a supportive and growth-oriented environment.

• Provide support for internal systems, including Azure AVD, Endpoint infrastructure, and Entra ID.
• Troubleshoot Windows 10/11, Microsoft Office, and desktop/mobile devices.
• Administer Windows Server 2019/2022, Active Directory, Group Policy, and Domain Controllers.

Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and other investment firms. Founded in 2016, they've experienced 100% year-over-year growth due to their focus on service, valuing collaboration, culture, and client satisfaction.

• Manage requests for technical assistance and document resolutions using the ticketing system.
• Prioritize and manage multiple concurrent support requests, contributing to technical documentation.
• Resolve hardware, software, application, and system issues for faculty and staff across multiple locations.

Texas A&M AgriLife is the nation’s largest, most comprehensive agriculture program, composed of a college and four state agencies within The Texas A&M University System. With over 5,000 employees and a presence in every county across the state, they improve lives, environments and the Texas economy.

• Independently manage and prioritize a personal ticket queue from intake through resolution.
• Provide L2–L3 support for hardware, software, network connectivity, identity, and productivity issues.
• Produce and deliver weekly reports on ticket volume, resolution times, recurring issues, and outstanding items.

Sourcefit provides offshore staffing solutions, allowing businesses to build dedicated teams in the Philippines. While specific employee numbers aren't available in the job posting, they foster a culture of independence for their team members.

• Support staff via Slack and JIRA, troubleshooting complex issues.
• Administer identity, access, and endpoint services such as Okta and Active Directory.
• Contribute to IT projects including new tool implementations and platform migrations.

Grant Street Group provides SaaS in fields such as electronic payments, auctions, and tax collection and billing. They reward teamwork, professional excellence, and individual responsibility and offer a technology-rich work environment.

• Provide advanced technical support and operational execution.
• Support administration and standardization efforts.
• Serve as a primary escalation resource for complex technical issues.

NAC International is a global leader in nuclear fuel cycle management and consulting services. For more than 50 years, they have been at the forefront of nuclear innovation, delivering safe, sustainable, and forward-thinking solutions in fuel cycle technology and waste management.

• Provide high-quality technical support and resolve IT requests within reasonable timeframes.
• Manage access and licenses (creation, modification, and removal of user accounts and SaaS access).
• Identify and implement improvements to IT processes and user experience leveraging automation and AI tools.

Workleap is a Montreal-based tech company with a mission to simplify work since 2006. They build products that tackle HR and IT challenges, including the AI-powered Workleap Platform and ShareGate, a Microsoft 365 migration and governance solution. More than 20,000 companies use Workleap products.

• Act as the primary contact for IT requests via Jira and Slack.
• Own identity and access management across core systems.
• Own SOC 2 Type II IT controls: evidence collection, audits, and working with external auditors.

PolicyMe is a Canadian digital insurance solution, offering straightforward and affordable financial protection. They operate with a remote-first culture and have sold over $10 billion in insurance coverage since 2018.

• Own day-to-day IT support for employees across time zones.
• Administer and improve identity and access workflows in Okta.
• Partner with Security, Engineering, and Operations.

LiveKit is revolutionizing the AI landscape by providing the network infrastructure that powers multimodal AI interfaces, enabling seamless audio and visual interactions. Founded in 2021, LiveKit has rapidly grown to support over 3 billion calls annually, 200,000+ developers globally, and industry leaders like OpenAI, Salesforce, Spotify, and Meta.

• Troubleshooting & Technical Support: diagnose and resolve software glitches and hardware malfunctions.
• Hardware & Software Lifecycle: set up new laptops and deploy OS updates.
• Network & Infrastructure Oversight: ensure devices connect to Wi-Fi and troubleshoot routers.

Red Cup IT, Inc. maintains the health of hardware, software, and network infrastructure. They are dedicated to minimizing downtime through rapid incident response and proactive system optimization.