IT Operations Specialist

Immediate Impact:

• Take full ownership of IT support tickets and establish a reliable, fast resolution rhythm across the organisation.
• Identify the highest-volume repetitive requests and automate at least 3 of them using AI or scripting.
• Build or improve onboarding and offboarding workflows so new hires are set up smoothly without manual back-and-forth.

Responsibilities:

• Administer core tools at an admin level: Google Workspace, Slack, Notion, Asana, Trelica, and others.
• Manage vendor relationships and software renewals as you get settled in.
• Document what you build so the organisation isn't dependent on tribal knowledge.

What You Bring:

• 4+ years of hands-on IT support or IT operations experience, ideally in a startup, scale-up, or remote-first environment.
• Real admin-level experience with SaaS tools such as Google Workspace, Okta, Slack, or similar.
• Basic scripting ability in any language, and enough familiarity with APIs and webhooks to connect tools together.