IT Automations and Support Specialist

What You'll Do:

• Implement Automations via Okta, Slack, and or Workato: owning automation initiatives from design through implementation.
• Build and maintain automated workflows across SaaS platforms using APIs, scripting, and integration tools.
• Analyze helpdesk trends to proactively design automation that reduces recurring tickets.

Respond to employee helpdesk requests:

• Troubleshooting and/or suggesting workarounds or alternatives.
• Escalating incidents to other experts on the team for resolution when necessary.
• Communicating IT policies and processes to Articulate employees.

What You Should Have:

• 2-5 years IT support experience and basic Agile understanding.
• Experience building workflows or automation using APIs, scripting, or automation platforms.
• Experience with Google Workspace Administration, Gmail & Google Docs, Jira, Slack, Okta SSO, Zoom.