Source Job

• Serve as the initial point of contact for hardware, software, and access requests.
• Build and maintain automations and AI workflows to streamline provisioning and operational work.
• Execute end-to-end onboarding and offboarding workflows in partnership with the People team.

Underdog aims to make sports more fun by building the best products for sports fans. They are a fast-growing sports company valued at $1.3B with a culture that values high performance and dedication.

• Act as an escalation point for IT Support, resolving complex incidents and requests while ensuring SLOs and OLAs are met
• Maintain and administer core SaaS platforms including Okta, Atlassian, Google Workspace, Jamf, and Intune
• Execute and improve user lifecycle workflows (onboarding, offboarding, access management)

Typeform is a refreshingly different form builder, helping over 150,000 businesses collect data with engaging forms, surveys, and quizzes. They drive 500 million responses annually and integrate with tools like Slack and Hubspot, valuing individual perspectives within a unified team.

• Own day-to-day IT support for employees across time zones.
• Administer and improve identity and access workflows in Okta.
• Partner with Security, Engineering, and Operations.

LiveKit is revolutionizing the AI landscape by providing the network infrastructure that powers multimodal AI interfaces, enabling seamless audio and visual interactions. Founded in 2021, LiveKit has rapidly grown to support over 3 billion calls annually, 200,000+ developers globally, and industry leaders like OpenAI, Salesforce, Spotify, and Meta.

• Administer and manage our IT applications to ensure secure configurations and efficient user access.
• Design and implement integrations, workflows, and automations to streamline processes and improve efficiency.
• Lead and coordinate IT projects, leveraging project management methodologies and tools.

Openly is rebuilding insurance from the ground up, re-envisioning and enhancing every aspect of the customer experience. They are a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, and finance.

• Own and deliver a seamless global IT onboarding experience including leading IT orientation and ensuring timely equipment provisioning for all new hires
• Manage global equipment logistics end-to-end, including vendor coordination (e.g., Firstbase), asset tracking, shipping, and recovery across regions
• Administer and support core IT systems including Google Workspace, Okta, Slack, MDM tools (Intune/Iru), and ITSM platforms (Jira Service Management)

Brightwheel is the largest, fastest-growing, and most loved platform in early education. They are trusted by millions of educators and families every day and backed by top investors.

• Own and resolve complex IT Infrastructure incidents, acting as an escalation point for IT Support.
• Administer and improve core internal platforms including Okta, Atlassian, Google Workspace and others.
• Design and implement automations for onboarding, offboarding, access and device management.

Typeform is a form builder that helps over 150,000 businesses collect data with forms, surveys, and quizzes. They foster strong bonds grounded in respect, transparency, and trust and move as one team, empowering our collective efforts by valuing each individual’s unique perspective.

• Act as the primary contact for IT requests via Jira and Slack.
• Own identity and access management across core systems.
• Own SOC 2 Type II IT controls: evidence collection, audits, and working with external auditors.

PolicyMe is a Canadian digital insurance solution, offering straightforward and affordable financial protection. They operate with a remote-first culture and have sold over $10 billion in insurance coverage since 2018.

• Scale our tools (endpoint, identity, and infrastructure).
• Improve our users' experience by applying your deep understanding of cloud-first IT.
• Deliver solutions & suggest tools that integrate with our existing tech stack to help us meet the demands of the business.

Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It is trusted by 84 of the Fortune 100 and supported by the world’s largest graph community.

• Resolve hardware, software, access issues across all time zones.
• Own and manage Google Workspace, Microsoft 365, and the Atlassian suite.
• Responsible for IT onboarding and offboarding, provisioning, SSO, and access control.

Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, their platform runs on-premises and in private clouds. They deliver secure messaging, file sharing, workflow automation, and project management. They are a remote-first, open-source company.

• Own and resolve customer issues end-to-end, from initial report to final fix, whether a quick solution or a major technical project.
• Advocate for and implement IT best practices to establish a secure and highly productive workforce worldwide.
• Manage projects across device management, identity management, hardware logistics, and user lifecycle to automate processes and minimize manual touchpoints.

Ashby helps companies streamline their hiring process with modern software. They have grown from 250 to 320 employees and cultivate a culture of world-class support and automated technology solutions.

• Own access provisioning end-to-end: Process and fulfill access requests across our SaaS stack, ensuring accuracy, proper approvals, and complete documentation.
• Run the IT help desk: Serve as the primary point of contact for IT support, resolving issues quickly and routing more complex problems with clear context.
• Support onboarding and offboarding: Ensure new hires are fully set up on day one and that departing employees are cleanly and securely deprovisioned.

Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices. They've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide, aiming to unlock sustainable success for aesthetic entrepreneurs.

• Focused on Python-driven automation, building systems integrations between HRIS, Identity Provider, SaaS, and Finance Platform.
• Transforming operational data into actionable insights and dashboards.
• You’ll own high-impact projects end-to-end, mentor teammates, and raise the bar on reliability, security, and employee experience.

EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. They are growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of their growth journey.

• Manage, configure, and optimize SaaS applications and integrations across the organization.
• Administer Okta for identity governance, SSO, and MFA.
• Develop scripts and automation workflows to streamline SaaS and infrastructure management.

Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings. The team is passionate about challenging the status quo of the credit industry by providing people accessible tools to take control of their credit.

• Own the end-to-end execution of AI tools, ensuring systems are reliable and scalable.
• Build and deploy AI-powered tools and backend logic for member-facing products.
• Integrate systems across CRMs, automation platforms, and third-party APIs, maintaining clean data flow.

ACQ Vantage focuses on providing AI infrastructure and automation workflows. They aim to power product operations and member experience, likely a small to medium-sized company with a tech-forward and growth-oriented culture.

• Lead and manage the India-based End User Services and Enterprise Service Desk (Level 1) team.
• Ensure adherence to established SLAs and service delivery standards for incident resolution and service requests.
• Drive continuous improvement initiatives, including automation of service desk workflows.

Oportun is a mission-driven financial services company that aims to help its members reach their financial goals. They empower members with capabilities for borrowing, saving, and budgeting, in order to build a better financial future.

• Design and implement automations between Canvas and Airtable.
• Configure Canvas courses, sections, enrollments, and grade passback processes.
• Build and maintain Airtable bases that track learners, cohorts, attendance, and outcomes.

Per Scholas aims to drive mobility and opportunity in the tech landscape by unlocking potential and meeting employer needs through tech training. With national remote training and campuses in 20+ cities, they offer no-cost programs in Cloud, Cybersecurity, and more, having trained 30,000+ individuals.