Source Job

• Own day-to-day IT support for employees across time zones.
• Administer and improve identity and access workflows in Okta.
• Partner with Security, Engineering, and Operations.

LiveKit is revolutionizing the AI landscape by providing the network infrastructure that powers multimodal AI interfaces, enabling seamless audio and visual interactions. Founded in 2021, LiveKit has rapidly grown to support over 3 billion calls annually, 200,000+ developers globally, and industry leaders like OpenAI, Salesforce, Spotify, and Meta.

• Resolve hardware, software, access issues across all time zones.
• Own and manage Google Workspace, Microsoft 365, and the Atlassian suite.
• Responsible for IT onboarding and offboarding, provisioning, SSO, and access control.

Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, their platform runs on-premises and in private clouds. They deliver secure messaging, file sharing, workflow automation, and project management. They are a remote-first, open-source company.

• Act as the primary contact for IT requests via Jira and Slack.
• Own identity and access management across core systems.
• Own SOC 2 Type II IT controls: evidence collection, audits, and working with external auditors.

PolicyMe is a Canadian digital insurance solution, offering straightforward and affordable financial protection. They operate with a remote-first culture and have sold over $10 billion in insurance coverage since 2018.

• Serve as the initial point of contact for hardware, software, and access requests.
• Build and maintain automations and AI workflows to streamline provisioning and operational work.
• Execute end-to-end onboarding and offboarding workflows in partnership with the People team.

Underdog aims to make sports more fun by building the best products for sports fans. They are a fast-growing sports company valued at $1.3B with a culture that values high performance and dedication.

• Act as the primary owner of the MSP relationship, triaging high-level issues to them.
• Serve as the first line of defense for staff IT issues via Slack/Email.
• Physically provision, set up, and ship laptops (Mac) for new hires and handle asset recovery.

Kotter provides training and consulting services. They appear to be a growing company, seeking adaptable and communicative employees.

• Own and resolve complex IT Infrastructure incidents, acting as an escalation point for IT Support.
• Administer and improve core internal platforms including Okta, Atlassian, Google Workspace and others.
• Design and implement automations for onboarding, offboarding, access and device management.

Typeform is a form builder that helps over 150,000 businesses collect data with forms, surveys, and quizzes. They foster strong bonds grounded in respect, transparency, and trust and move as one team, empowering our collective efforts by valuing each individual’s unique perspective.

• Act as an escalation point for IT Support, resolving complex incidents and requests while ensuring SLOs and OLAs are met
• Maintain and administer core SaaS platforms including Okta, Atlassian, Google Workspace, Jamf, and Intune
• Execute and improve user lifecycle workflows (onboarding, offboarding, access management)

Typeform is a refreshingly different form builder, helping over 150,000 businesses collect data with engaging forms, surveys, and quizzes. They drive 500 million responses annually and integrate with tools like Slack and Hubspot, valuing individual perspectives within a unified team.

• Drive configuration, optimization, and security hardening of enterprise systems including Google Workspace, Kandji MDM, and critical SaaS integrations
• Lead technical design and implementation of enterprise system integrations, ensuring scalability, security, and compliance with organizational standards
• Deliver reliable systems administration and provide escalated technical support during high-volume periods or when IT Support coverage is needed

Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. As a diverse team of more than 600 members, they are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy.

• Administer, optimize, and automate core services.
• Build and maintain integrations using Okta Workflows and Make.com.
• Engineer macOS and Windows endpoints using NinjaOne.

Minted is an online marketplace that empowers independent artists to sell and scale their work. They nurture self-expression, cultivate community, and bring the best in visual art to a global audience, employing 350+ full-time employees.

• Manage user accounts, access rights, and permissions across Google Workspace, Slack, Atlassian/Jira, NetSuite, HubSpot, and other SaaS tools
• Own IT onboarding and offboarding end-to-end: account setup, access provisioning, device preparation, and account deactivation/wipe for leavers
• Provide responsive first-line IT support to employees across diverse time zones - troubleshoot hardware, software, and SaaS issues efficiently

Remote People builds the infrastructure to power borderless teams by handling global payroll, benefits, taxes, and compliance. Their technology enables businesses to hire anyone anywhere compliantly at the push of a button and they are committed to building a global, diverse team.

• Lead and manage the India-based End User Services and Enterprise Service Desk (Level 1) team.
• Ensure adherence to established SLAs and service delivery standards for incident resolution and service requests.
• Drive continuous improvement initiatives, including automation of service desk workflows.

Oportun is a mission-driven financial services company that aims to help its members reach their financial goals. They empower members with capabilities for borrowing, saving, and budgeting, in order to build a better financial future.

• Own and resolve customer issues end-to-end, from initial report to final fix, whether a quick solution or a major technical project.
• Advocate for and implement IT best practices to establish a secure and highly productive workforce worldwide.
• Manage projects across device management, identity management, hardware logistics, and user lifecycle to automate processes and minimize manual touchpoints.

Ashby helps companies streamline their hiring process with modern software. They have grown from 250 to 320 employees and cultivate a culture of world-class support and automated technology solutions.

• You'll own the administration of our Identity Provider (JumpCloud), oversee Single Sign-On (SSO) and access governance, and manage the full employee IT lifecycle.
• You'll handle backend management of essential internal tools such as the Atlassian Suite (Jira, Confluence), Slack, and Notion.
• You'll implement and maintain device policies across Windows and macOS endpoints using JumpCloud, handle software deployment, and support security initiatives.

Finom is a European tech startup headquartered in Amsterdam that aims to revolutionize financial services for entrepreneurs. They have 346M total funding and foster innovation in an inspiring environment where bold ideas thrive.

• Scale our tools (endpoint, identity, and infrastructure).
• Improve our users' experience by applying your deep understanding of cloud-first IT.
• Deliver solutions & suggest tools that integrate with our existing tech stack to help us meet the demands of the business.

Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It is trusted by 84 of the Fortune 100 and supported by the world’s largest graph community.

• Serve as first line support for internal IT issues.
• Provision and configure laptops, peripherals, and mobile devices.
• Track software licenses and subscriptions to ensure accurate counts and compliance.

Red Cell Partners is an incubation firm building and investing in rapidly scalable technology-led companies that are bringing revolutionary advancements to market in healthcare, cyber, and national security. United by a shared sense of duty, they are developing powerful tools and solutions to address our Nation’s most pressing problems.

• Own access provisioning end-to-end: Process and fulfill access requests across our SaaS stack, ensuring accuracy, proper approvals, and complete documentation.
• Run the IT help desk: Serve as the primary point of contact for IT support, resolving issues quickly and routing more complex problems with clear context.
• Support onboarding and offboarding: Ensure new hires are fully set up on day one and that departing employees are cleanly and securely deprovisioned.

Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices. They've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide, aiming to unlock sustainable success for aesthetic entrepreneurs.

• Oversee the annual technical roadmap for the Systems and Infrastructure engineering teams, prioritizing projects based on business impact and technical risk.
• Act as an operational auditor to identify manual "toil" and guide the team toward API- driven automation for the Joiner-Mover-Leaver (JML) lifecycle.
• Collaborate with Security on the internal incident response framework, leading blameless post-mortems and driving long-term corrective actions for system outages.

Outreach is the only complete agentic AI platform for revenue teams. They infuse agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. The company's success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives.

• Oversee all aspects of enabling services to protect students.
• Educate customers on our services and handle the technical set-ups of systems.
• Manage concurrent implementation projects for assigned customers.

Gaggle supports student safety and well-being for more than 20 years with a mission of ensuring the safety and well-being of students and schools by leveraging people and technology. They are committed to equal opportunity and have been recognized as a 2023 Top Workplace and also a proud recipient of the 2024 Top Workplaces USA Today award.

• Owns the organization-wide strategy for workplace systems and equipment.
• Maintains backend administration for workplace apps and platforms.
• Serves as directed manager to the Workplace Operations Coordinator – Asset Support.

Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied and separated children who are forcibly displaced from their countries of origin. KIND champions a world in which every child’s rights and well-being are protected throughout their journey to safety.

• Provide technical support for internal users across Mac and PC environments.
• Manage and troubleshoot MDM systems and device configurations.
• Support the engineering team in identifying and resolving software-related user issues.

Software Mind is a team of engineers focused on ramping up top-notch company projects, aiming to always be one step ahead. They are a multicultural company in constant growth with an excellent work environment.