Own and resolve escalated support tickets across a range of client environments
Troubleshoot everything from workstation issues to network hiccups to cloud weirdness
Support Microsoft 365, Azure, Windows environments, and common business apps
We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).
Manage requests for technical assistance and document resolutions using the ticketing system.
Prioritize and manage multiple concurrent support requests, contributing to technical documentation.
Resolve hardware, software, application, and system issues for faculty and staff across multiple locations.
Texas A&M AgriLife is the nation’s largest, most comprehensive agriculture program, composed of a college and four state agencies within The Texas A&M University System. With over 5,000 employees and a presence in every county across the state, they improve lives, environments and the Texas economy.
Provide advanced technical support and operational execution.
Support administration and standardization efforts.
Serve as a primary escalation resource for complex technical issues.
NAC International is a global leader in nuclear fuel cycle management and consulting services. For more than 50 years, they have been at the forefront of nuclear innovation, delivering safe, sustainable, and forward-thinking solutions in fuel cycle technology and waste management.
Provide support for internal systems, including Azure AVD, Endpoint infrastructure, and Entra ID.
Troubleshoot Windows 10/11, Microsoft Office, and desktop/mobile devices.
Administer Windows Server 2019/2022, Active Directory, Group Policy, and Domain Controllers.
Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and other investment firms. Founded in 2016, they've experienced 100% year-over-year growth due to their focus on service, valuing collaboration, culture, and client satisfaction.
Provide remote IT support for customers in a variety of industries.
Respond to and resolve support tickets promptly via email, chat, and SMS.
Troubleshoot and resolve issues within Office 365, Windows, and Windows Server environments.
A premier managed service provider specializing in supporting networks with comprehensive IT solutions. Our dedicated team of highly skilled IT professionals across Australia ensures the smooth operation of businesses, fostering innovation, reliability, and excellence.
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Install and configure computer hardware, software, systems, networks, printers, scanners, and other IT related equipment
Green Brick Partners values honesty, objectivity, maturity, and efficiency. They are dedicated to providing the IT support and resources to enable their customers to succeed, fostering a supportive and growth-oriented environment.
Provide high-quality technical support and resolve IT requests within reasonable timeframes.
Manage access and licenses (creation, modification, and removal of user accounts and SaaS access).
Identify and implement improvements to IT processes and user experience leveraging automation and AI tools.
Workleap is a Montreal-based tech company with a mission to simplify work since 2006. They build products that tackle HR and IT challenges, including the AI-powered Workleap Platform and ShareGate, a Microsoft 365 migration and governance solution. More than 20,000 companies use Workleap products.
Red Cup IT provides IT solutions as strategic consultants for their clients. Details on the company size and culture were not provided in the job description.
Architect and implement Microsoft Teams Room A/V solutions for hybrid collaboration and executive townhalls.
Manage integration of third-party collaboration tools into the M365 and AWS ecosystems.
Maintain and enhance DLP policies, Purview governance, Conditional Access, Security Control, and Identity management.
U.S. FinTech built and operates the largest and most advanced mortgage securitization platform in the world, supporting the Uniform Mortgage-Backed Security (UMBS) of Fannie Mae and Freddie Mac. They support a broad portfolio of products for clients with full lifecycle management, with a unique approach to securitization combines the best minds in financial services with the know-how, flexibility, and innovation of leading technologists.
Provide on-site and remote IT support to Executives and high-profile employees.
Troubleshoot technical issues quickly and professionally to minimize downtime.
Support AI-related tools and applications, ensuring optimal performance.
Marvell's semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. They have a world class IT team who is data driven share a strong service mind set and detail oriented.
Troubleshooting & Technical Support: diagnose and resolve software glitches and hardware malfunctions.
Hardware & Software Lifecycle: set up new laptops and deploy OS updates.
Network & Infrastructure Oversight: ensure devices connect to Wi-Fi and troubleshoot routers.
Red Cup IT, Inc. maintains the health of hardware, software, and network infrastructure. They are dedicated to minimizing downtime through rapid incident response and proactive system optimization.
Responsible for operations in the data center, software deployment.
Handling activities such as incident/change/problem tickets.
Implementing and maintaining solutions.
Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006. They have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees.
Own and resolve escalated technical support issues, including integrations and complex product behavior
Troubleshoot across systems, APIs, and third-party tools to identify root causes
Act as a liaison between Support, Product, and Engineering on technical issues
EasyLlama is transforming the HR compliance industry by reinventing outdated training solutions and adapting them for the mobile-first generation, aiming to reduce employee risk and foster inclusive environments. They have earned the trust of over 5,000 clients and have been praised for world-class customer reviews and industry-leading NPS and Customer Satisfaction scores.
Acquire comprehensive understanding of technical and business aspects of customer's products.
Develop cloud-hosted environments to showcase customer's product features.
Collaborate with team members on strategic approaches and implementation plans.
3Sharp leverages technical marketing expertise to help clients tell better product stories with demos and visuals. Their team of passionate experts, "Sharpies", craft elegant solutions using AI and cloud technologies, and champions work-life balance.
Work directly with customers to triage, troubleshoot, and resolve support tickets.
Provide customer service through multiple engagement channels.
Create and update documentation and user communications.
Recast Software helps organizations manage and support users and devices. They are a rapidly growing software company with thousands of enterprise organizations using their solution in over 125 countries.
Implement and document solutions based on defined requirements.
Implement enterprise solutions in collaboration with teams.
Troubleshoot technical challenges and recommend resolutions.
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to its clients. It is equipped with elite engineering and dynamic innovation, empowering IT executives and their organizations to achieve competitive advantage. The company employs more than 1,200 people all over the United States, fostering a culture that embodies the spirit of a startup with the advantage of a scalable business.
Provide first-line support for hardware, software, and account-related issues through Oportun’s IT Service Desk channels.
Troubleshoot and resolve Windows, macOS, and mobile device issues, escalating complex incidents when necessary.
Assist in configuring and deploying laptops, peripherals, and mobile devices for new hires and existing employees.
Oportun is a mission-driven financial services company focused on putting its members' financial goals within reach. They have provided more than $21.3 billion in credit and saved its members more than $2.5 billion in interest and fees, fostering a diverse, equitable, and inclusive culture.
Deliver technical projects and respond to client queries.
Build client infrastructures with cloud-based SaaS solutions and virtual servers.
Continuously improve processes by developing automation and utilizing toolsets.
Atlas Technica supports hedge funds and other investment firms with IT management, user support, and cybersecurity. Founded in 2016, they have grown significantly due to their focus on service and value ownership, execution, growth, intelligence, and camaraderie.
Own endpoint and device management across the environment; maintain MDM platforms, enforce security baselines, and ensure devices remain compliant, patched, and operational.
Manage SaaS and identity systems, including application lifecycle, access controls, and integrations; maintain least-privilege access and support audit and compliance requirements.
Act as the escalation point for complex technical issues; diagnose root causes across endpoints, systems, and integrations, and drive issues through resolution.
Onebrief provides collaboration and AI-powered workflow software designed specifically for military staffs. It operates as an all-remote company with a team of veterans from all forces and global organizations, and technologists from leading-edge software companies.
Own Tier 1 support across all incoming channels (email, web form, chat) with a target first response time under 2 hours.
Diagnose and resolve email delivery issues, including phishing simulations not sending, emails stuck in pending, and campaign scheduling problems.
Resolve browser extension and add-on issues for the Chrome extension, Gmail add-on, and Outlook add-in, including installation errors, missing icons, and update problems.
CyberNut is a security awareness training platform built specifically for K-12 schools. Their platform helps teachers, staff, and students recognize and report suspicious emails before they become real security incidents.