Provide technical support for internal users across Mac and PC environments.
Manage and troubleshoot MDM systems and device configurations.
Support the engineering team in identifying and resolving software-related user issues.
Software Mind is a team of engineers focused on ramping up top-notch company projects, aiming to always be one step ahead. They are a multicultural company in constant growth with an excellent work environment.
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Install and configure computer hardware, software, systems, networks, printers, scanners, and other IT related equipment
Green Brick Partners values honesty, objectivity, maturity, and efficiency. They are dedicated to providing the IT support and resources to enable their customers to succeed, fostering a supportive and growth-oriented environment.
Provide high-quality technical support and resolve IT requests within reasonable timeframes.
Manage access and licenses (creation, modification, and removal of user accounts and SaaS access).
Identify and implement improvements to IT processes and user experience leveraging automation and AI tools.
Workleap is a Montreal-based tech company with a mission to simplify work since 2006. They build products that tackle HR and IT challenges, including the AI-powered Workleap Platform and ShareGate, a Microsoft 365 migration and governance solution. More than 20,000 companies use Workleap products.
Establishing relationships with client’s IT staff.
Grant Street Group is a Software as a Service (SaaS) pioneer who hosted the world’s first online bond auction. Today, they are a growing company providing SaaS in fields such as electronic payments, auctions, and tax collection and billing, rewarding teamwork and excellence.
Troubleshooting & Technical Support: diagnose and resolve software glitches and hardware malfunctions.
Hardware & Software Lifecycle: set up new laptops and deploy OS updates.
Network & Infrastructure Oversight: ensure devices connect to Wi-Fi and troubleshoot routers.
Red Cup IT, Inc. maintains the health of hardware, software, and network infrastructure. They are dedicated to minimizing downtime through rapid incident response and proactive system optimization.
Provide first-line support for hardware, software, and account-related issues through Oportun’s IT Service Desk channels.
Troubleshoot and resolve Windows, macOS, and mobile device issues, escalating complex incidents when necessary.
Assist in configuring and deploying laptops, peripherals, and mobile devices for new hires and existing employees.
Oportun is a mission-driven financial services company focused on putting its members' financial goals within reach. They have provided more than $21.3 billion in credit and saved its members more than $2.5 billion in interest and fees, fostering a diverse, equitable, and inclusive culture.
Provide remote IT support for customers in a variety of industries.
Respond to and resolve support tickets promptly via email, chat, and SMS.
Troubleshoot and resolve issues within Office 365, Windows, and Windows Server environments.
A premier managed service provider specializing in supporting networks with comprehensive IT solutions. Our dedicated team of highly skilled IT professionals across Australia ensures the smooth operation of businesses, fostering innovation, reliability, and excellence.
Manage complex diaries, coordinate schedules, and maintain information flow for executive stakeholders.
Attend meetings, take minutes, distribute actions, and follow up effectively.
Handle end-to-end management of team offsites, socials, and external events, including travel booking.
Form3 is revolutionizing the world of payments with its cutting-edge technology and innovative solutions. They hire talented people from a variety of backgrounds and experiences and are committed to a work environment based on diversity, open-mindedness, and curiosity.
Manage requests for technical assistance and document resolutions using the ticketing system.
Prioritize and manage multiple concurrent support requests, contributing to technical documentation.
Resolve hardware, software, application, and system issues for faculty and staff across multiple locations.
Texas A&M AgriLife is the nation’s largest, most comprehensive agriculture program, composed of a college and four state agencies within The Texas A&M University System. With over 5,000 employees and a presence in every county across the state, they improve lives, environments and the Texas economy.
Provide Tier 2 support for Intuitive digital products and networking solutions.
Collaborate with clinical and IT personnel at hospitals and accounts.
Maintain knowledge of all Intuitive products and follow policies.
Intuitive started with a simple idea: what if surgery could be less invasive and recovery less painful? As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion —have transformed how care is delivered for millions of patients worldwide. The problems we solve demand creativity, rigor, and collaboration.
Provide white glove support to employees, executives, and VIPs.
Manage complex Level 2/3 issues and coordinate with Level 1 MSP to ensure timely resolution.
Support OS upgrades, device refreshes, offsite deployments, and other strategic initiatives.
Immunovant is a clinical-stage immunology company dedicated to enabling normal lives for people with autoimmune diseases. As a trailblazer in anti-FcRn technology, we are developing innovative, targeted therapies to meet the complex and variable needs of people with autoimmune diseases.
Manage the Chairman’s calendar and priorities using AI tools.
Design and maintain AI-powered workflows to streamline operations.
Synthesize information into executive-ready summaries.
Interdependence is a company that likely focuses on investments and business initiatives, considering the role involves supporting the Chairman across a diverse portfolio. It seems to value speed, leverage, and operational efficiency through AI-enabled systems.
Serve as first line support for internal IT issues, troubleshooting hardware, software, access, and connectivity problems.
Provision and configure laptops, peripherals, and mobile devices, install software, and manage user access.
Track software licenses and IT assets, assist with procurement, and coordinate with vendors while following security policies.
DEFCON AI is an insights company that leverages artificial intelligence, mathematical optimization, data analytics, and software engineering for resilient optimization of complex systems. In today’s dynamically changing world, DEFCON AI’s technology aligns outcomes with operational goals, better decision making, and empowers customers to anticipate assess, and mitigate the impacts of disruptions.
Provide initial partner support and convey resolutions to customers
Walk customers through problem-solving processes and provide assistance
Assess customer issues and properly escalate incidents as needed
Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application.
Be a trusted communication liaison for executive leadership.
Manage complex calendars, meetings, events, travel arrangements, expenses, and follow-ups.
Create and refine advanced Excel, PowerPoint, and reporting materials.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries and their corporate headquarters are in Dublin, Ireland.
Provide engineering support (with a focus on macOS) for the deployment, integration, scaling, and maturation of the client's cloud environment.
Assume responsibility for the performance, design, configuration, and testing of complex large-scale cloud networks.
Support configuration and change management processes for Azure and Apple Environments and assume responsibility of macOS deployment.
Millennium is part of the Markon enterprise, supporting critical national security missions with cybersecurity. Their team of over 300 professionals delivers performance across Red Team Operations, Defensive Cyber Operations, Software Engineering, and Technical Engineering.
Serve as first line support for internal IT issues.
Provision and configure laptops, peripherals, and mobile devices.
Track software licenses and subscriptions to ensure accurate counts and compliance.
Red Cell Partners is an incubation firm building and investing in rapidly scalable technology-led companies that are bringing revolutionary advancements to market in healthcare, cyber, and national security. United by a shared sense of duty, they are developing powerful tools and solutions to address our Nation’s most pressing problems.
Tanium is an Autonomous IT company driven by AI and real-time endpoint intelligence, empowering IT and security teams to make their organizations unstoppable. Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security.
Provides first contact for moderately complex customer inquiries via phone calls, emails, and web submissions
Assist customers in resolving technical problems with Windows desktop applications, VPN software, PIV credentials, mobile apps, and hardware issues
Follows up with customers to ensure that customer inquiries are resolved in the agreed upon time frame
NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. They solve complex problems with innovation and agility to create meaningful, transformative, and enduring change.
5+ years in IT infrastructure management, with recent experience in AI support and engineering.
ConnectWise is a community-driven software company dedicated to the success of technology solution providers. Their suite helps over 45,000 of their partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology. ConnectWise is powered by their connections, colleagues, and community, and they accept all kinds of people valuing each colleague's unique contributions and perspectives.