Serve as the internal point of contact for all team member technical issues.
Manage and triage IT tickets, ensuring timely resolution and clear communication.

M365 / Email Administration:

Manage day-to-day administration of our Microsoft 365 environment.
Manage user accounts, groups, licenses, and roles across the M365 tenant.

Identity, Access & Endpoint Security:

Administer centralized identity, device management, and directory services.
Manage MFA enrollment, enforcement, and troubleshooting.

Device Lifecycle & Asset Management:

Manage the lifecycle of company devices from procurement and provisioning through reuse and secure disposal.
Standardize device build configurations aligned to security and compliance requirements.

Surefire Cyber

Surefire Cyber redefines the incident response model by delivering a swifter, stronger response to cyber incidents. Their client-centric approach reduces stress and provides clients the confidence needed to prepare, respond, and recover from cyber incidents and fortify their cyber resilience after an event. They foster a culture of collaboration, innovation, and unwavering commitment to their clients, partners, and colleagues.

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