Bilingual Portuguese Call Center Representative

Position Responsibilities:

• Handle inbound and outbound calls in English and Portuguese, translating and communicating clearly across both languages.
• Assist customers with billing, account updates, and general inquiries, maintaining accurate and detailed records of customer interactions.
• Meet daily and monthly performance goals, escalating complex issues and following company policies and procedures.

Candidate Qualifications:

• Must be 18 years or older with a high school diploma or GED, and bilingual fluency in English and Portuguese is mandatory.
• Possess excellent listening and interpersonal skills, with the ability to work flexible shifts including weekends and holidays.
• Strong attention to detail and organizational skills are required, with prior experience in a bilingual customer service role preferred.

Compensation and Benefits:

• Receive HMO and dental coverage, along with various allowances for meals, rice, clothing, and laundry.
• Eligible for performance and loyalty bonuses, career growth opportunities, and access to employee shuttle services.
• Participate in company retreats, off-site events, and in-office rewards, raffles, and recognition programs.