Senior Technical Customer Success Manager

Serve as a trusted advisor for a portfolio of strategic and enterprise customers, helping them realize business value from their investment in Honeycomb. Own the post-sales relationship for a portfolio of accounts based in the West Coast Region. Translate business goals into actionable technical strategies and align customer use cases with Honeycomb capabilities. Build and grow relationships with senior stakeholders, technical champions, and executive sponsors to drive adoption, retention, and advocacy. Lead and continuously improve customer lifecycle programs—onboarding, business reviews, stakeholder engagement, feature adoption, and expansion. Identify repeatable success patterns and scale best practices across the customer base, helping codify strategic motions for use by the broader team. Represent the voice of the customer to Product, Engineering, and GTM teams to influence roadmap and prioritisation. Contribute to high-quality customer-facing content such as trainings, blog posts, white papers, and demos, making complex topics accessible to a broad audience. Stay informed on industry trends in observability, cloud-native development, and OpenTelemetry, and advise customers on how to align their practices. Collaborate with the broader team to expand Honeycomb’s presence and reputation across the region.