Client Support Coordinator

As a Client Support Coordinator, you'll support clients and internal teams regarding reported product issues, ideas, and requests for product information. You’ll support one-to-many onboarding and program rollout support for low-touch client segments. Responsibilities include maintaining expertise over product offerings, supporting technologies, and their functionality, coordinating with Product Operations for onboarding support (i.e. logistical tasks - invoicing, scheduling, onboarding, travel, etc.), and handling all post-onboarding client requests for product support as needed during the course of the program. You will also respond to client and labmate communications with clarity, accuracy, simplicity and warmth in line with our Service Level Agreements (SLA’s), troubleshoot reported issues related to products and product systems and follow up with Clients to ensure that reported technical difficulties have been resolved, lead or attend client calls for support as needed, and manage and execute on emergency communications to our clients in response to workshop delivery emergencies, world events, security issues, or other urgent matters.