Job Description
You will be supporting a global initiative to enhance the operational excellence of an Amazon Connect Contact Center as a Service (CCaaS) platform and you will play a key role in creating a centralized knowledge repository and enabling seamless support for mission-critical contact center operations. The focus is on building standardized documentation, playbooks, and process flows that empower the support team to resolve issues efficiently and ensure consistent service delivery.
Responsibilities include developing visual process flows, creating troubleshooting playbooks, building how-to guides, documenting alert resolution steps, analyzing ServiceNow incidents, executing mock troubleshooting sessions and enhancing existing documents.
About Miratech
Miratech helps visionaries change the world as a global IT services and consulting company that brings together enterprise and start-up innovation.