Seeking an AWS Observability Analyst to enhance the operational excellence of an Amazon Connect Contact Center as a Service (CCaaS) platform, you will create a centralized knowledge repository and enable seamless support for mission-critical contact center operations by building documentation, playbooks, and process flows that empower the support team to resolve issues.
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Looking for a skilled DevOps Engineer with expertise in cloud infrastructure, particularly AWS (EKS, RDS, S3), and a passion for automation and operational excellence. The ideal candidate will have hands-on experience managing CI/CD pipelines (especially GitHub Actions), deploying and optimizing containerized applications, and a deep understanding of Linux/Unix systems, Cloudflare configurations, and observability tools like Honeycomb.