Seeking an AWS Observability Analyst to enhance the operational excellence of an Amazon Connect Contact Center as a Service (CCaaS) platform, you will create a centralized knowledge repository and enable seamless support for mission-critical contact center operations by building documentation, playbooks, and process flows that empower the support team to resolve issues.
Job listings
We are seeking a skilled and motivated AWS Connect Engineer to join our cloud engineering team. The ideal candidate will have hands-on experience designing and implementing scalable, secure, and high-performance solutions using Amazon Connect, Node.js, AWS Lambda, API Gateway, and event-driven architectures. You will play a key role in building intelligent contact center solutions and integrating them with enterprise systems.
You’ll help define and execute the future of our platform architecture, working closely with other engineers to ensure Plain remains fast, reliable, and secure as we scale. Your job is to build infrastructure that empowers other engineers and improving deployment speed.