Credit & Collections Manager - Mexico

Oversee the day-to-day work of collections to ensure that all accounts are followed up on in a timely manner, and keep collections activity accurate and up to date. Oversight of Billing & Collections Team; coach and train team as needed to ensure high quality and efficient productivity. Decision maker on escalated customer issues. Communicate and correspond with customers and sales representatives to question and/or investigate past-due or unpaid invoices. Provides invoice copies and supporting documents to customers. Research and resolve all customer billing disputes. Provide regular reporting to Management on outstanding AR by Customer. Compiles and completes month end reporting, including Allowance for Doubtful accounts. Provide recommendations for settlement and payment plan options. Evaluate and create standard operating procedures for collection/recovery solutions. Work closely with Management to identify, escalate, and resolve collections issues. Manage and continuously improve processes for collecting funds, and for keeping accounts receivables current and accurate from both invoicing and payment applications. Help improve our DSO and reduce bad debt.