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About the Role:
- Lead the design and optimization of end-to-end user experiences across conversational channels.
- Combine UX design, conversation design, and AI prompt engineering.
- Create natural, effective, and brand-aligned interactions that delight users while meeting business goals.
Responsibilities:
- Define tone of voice guidelines, ensuring consistency with brand standards.
- Partner with analytics teams to monitor live performance (containment, abandonment, sentiment).
- Maintain libraries of reusable conversation patterns, error handling scripts, and test scorecards.
Requirements:
- Experience designing AI Agents that balance user needs with technical requirements.
- Understanding how large language models work and how to optimize prompts.
- Proven ability to design reusable frameworks, templates, and scalable patterns.
Netomi
Netomi is the leading agentic AI platform for enterprise customer experience. They work with the largest global brands to enable agentic automation at scale across the entire customer journey and help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.