Director of Product Management (Digital)

Lead the growing Digital Product team, overseeing multiple Product Managers focused on digital enrollment and client servicing experiences. You will set the vision, strategy, and roadmap for digital products that empower consumers to explore, enroll, and succeed in our program—reducing their reliance on traditional phone-based interactions. Manage and mentor a team of Product Managers, fostering their growth while ensuring alignment with company priorities. Own the product vision for digital enrollment and servicing, setting clear objectives, KPIs, and roadmaps. Partner with Engineering, Design, and Data to deliver high-quality digital experiences. Ensure teams are continuously gathering insights, running experiments, and shipping features that improve conversion, retention, and satisfaction. Build strong partnerships with various teams to drive adoption and alignment. Define success metrics, monitor performance, and leverage data to iterate and improve. Act as a thought partner to senior leadership, communicating product vision, progress, and results.