Customer Support Specialist

As the Customer Support Specialist, you will be the front-line “triage” point for support tickets and inquiries from our clinician and enterprise user base (including our VA integration). You will partner closely with our Customer Success Manager to ensure tickets are correctly categorized, prioritized, escalated, and resolved in a timely fashion. You will act as the glue between end users, internal teams (engineering, product, operations), and the Customer Success function. You should not require heavy supervision — you’ll own your queue and workflows, drive continuous improvement of support processes, and serve as a reliable escalation point for routine to moderately complex issues.