Systems Administrator (Tier 1)

In this role, you will be responsible for the implementation, maintenance, and support of multiple cloud-hosted Tenants and on-premises systems. You will serve as a first point of contact for escalated issues, providing critical support to ensure seamless operations across our infrastructure. SGS IT covers a broad range of time zones. As such the team must be willing to work after hours, within deadlines to meet milestones, schedule meetings, multi-task to meet demand. This is as needed when emergencies arise. Key Responsibilities: - Provide Tier 1 helpdesk support, troubleshooting issues related to workstations, servers, and systems. - Assist in the implementation and management of Microsoft cloud services, including Microsoft 365, Azure, Entra, Defender, InTune, SharePoint, OneDrive, etc… - Conduct asset management, including inventory tracking, warranty management, and lifecycle classification. - Support users with workstation and desktop configurations, ensuring optimal performance and security. - Manage user accounts and permissions through O365 Entra and related systems. - Participate in cloud and on-premises migrations, ensuring minimal downtime and disruption. - Assist with network configurations, including DNS, firewalls, and VPNs. - Support disaster recovery initiatives, including backups and archival strategies. - Maintain documentation of processes, configurations, and system diagrams. - Collaborate with cross-functional teams to address and resolve technical challenges. - Ensuring NIST, ISO and CMMC compliancy is always enforced and reviewed